Overview

Course Description

This course provides an overview of the Digital Department’s SOP lifecycle, cybersecurity practices, and data protection standards. It covers key operational processes including onboarding, tools and systems, communication, reporting, and software development workflows. Participants will gain an understanding of secure digital practices, compliance requirements, and effective management of digital operations within the organization.

Outcomes

1. Understand and apply Digital Department SOP lifecycle processes
2. Demonstrate secure data handling and cybersecurity practices
3. Effectively use business tools like CRM, HR systems, and digital platforms
4. Follow compliance guidelines for communication and data transmission
5. Execute reporting, documentation, and handover (HOTO) processes efficiently
6. Identify risks and implement mitigation strategies in digital operations
7. Contribute to continuous improvement through SOP review and feedback

Requirements

Basic understanding of organizational workflows and digital tools
Familiarity with email systems and online communication platforms
Access to a laptop/system with internet connectivity
Willingness to follow security and compliance guidelines
Basic awareness of data handling and confidentiality principles